Shipping policy
Thank you for shopping with us. We offer shipping across Australia, with delivery fees based on your destination. Please review our shipping policy below before placing your order.
1. Shipping Rates
Our shipping fees are based on the delivery location within Australia.
| Shipping Destination | Shipping Fee |
|---|---|
| New South Wales (NSW) | FREE |
| Victoria (VIC) | AUD $39.99 |
| Queensland (QLD) | AUD $49.99 |
| South Australia (SA) | AUD $59.99 |
| Western Australia (WA) | AUD $99.99 |
| Tasmania (TAS) | AUD $99.99 |
| Northern Territory (NT) | AUD $149.99 |
| Northern Territory | AUD $149.99 |
All shipping fees are displayed in Australian dollars (AUD). The applicable shipping fee will be confirmed at checkout based on your delivery address.
Free shipping is available for eligible Sydney Metro deliveries only, unless otherwise stated in a promotion.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays. Processing times may be longer during peak seasons, promotional periods or when additional order verification is required.
3. Estimated Delivery Time
Delivery times vary depending on your destination, dispatch location and courier service.
Once your order has been dispatched, the estimated delivery timeframe, where available, will be provided through your shipping confirmation or tracking information.
Please note that delivery estimates are not guaranteed. Delays may occur due to weather conditions, public holidays, courier disruptions or other circumstances beyond our reasonable control.
4. Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email.
Once your order has been dispatched, tracking information will be provided where available so you can follow your shipment.
If you have not received your tracking details within a reasonable timeframe, please contact us at ryanrou1113@gmail.com.
5. Shipping Address
Please ensure that your shipping address, postcode, email address and contact number are accurate when placing your order.
If you need to correct your delivery details, contact us as soon as possible at ryanrou1113@gmail.com.
We will do our best to assist before dispatch. However, changes cannot be guaranteed once your order has been shipped.
Additional shipping charges may apply if a parcel needs to be redirected or resent due to incorrect information supplied by the customer, where permitted by law.
6. Delivery Issues
If your order is delayed, lost or arrives damaged, please contact us with your order number and tracking information.
We will work with the relevant shipping provider to investigate the issue and determine the appropriate resolution.
Nothing in this policy limits your rights under the Australian Consumer Law.
7. Undeliverable Packages
If a parcel cannot be delivered because the address is incorrect, the recipient is unavailable or delivery is otherwise unsuccessful, the courier may attempt redelivery or arrange collection.
If the parcel is returned to us, we will contact you to discuss the available options. Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the delivery issue.
8. Contact Us
For shipping rates, delivery estimates, tracking enquiries or other shipping-related questions, please contact:
Email: ryanrou1113@gmail.com