Delivery times may vary depending on your location, product availability, warehouse processing, and the shipping carrier.

Please refer to the estimated delivery information displayed on the relevant product page or at checkout. If you have questions about delivery to your area, contact us at ryanrou1111@gmail.com before placing your order.

Orders may require processing time before dispatch. Delays can occur due to stock availability, high order volumes, public holidays, or other unforeseen circumstances.

If your order has not been shipped within the expected timeframe, please email us with your order number. Our team will help you check its status.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

You can use the tracking details provided to follow your shipment. If you have not received tracking information or your tracking status has not updated for an extended period, please contact us at ryanrou1111@gmail.com.

Please contact us immediately if you need to update your delivery address.

We can assist with address changes before dispatch where possible. Once the package has been handed over to the shipping carrier, we cannot guarantee that the delivery address can be changed.

Although we aim to ensure a smooth delivery experience, delays may occur due to carrier operations, weather conditions, public holidays, or other circumstances beyond our control.

If your shipment appears to be delayed, please contact us with your order number and tracking information so we can help you investigate.